Policy

Cancellation & Rescheduling

We keep this simple and human. If your plans change, message us on WhatsApp as early as you can and we'll do our best to help.

More than 24 hours before your appointment

Eligible for rescheduling or cancellation according to the business refund policy.

Within 12 to 24 hours

Rescheduling may be available, subject to professional availability.

Less than 12 hours

Any cancellation terms will be shared clearly with you on WhatsApp before the appointment is finalised.

No-show

If we cannot reach you or begin the service at your address, our team will review the request and advise next steps on WhatsApp.

This wording is a starting point and is being finalised by the business. Nothing here is a guarantee of a refund. Rescheduling and cancellation are handled by our team on WhatsApp.